Frequently Asked Questions
Read this page, 90% of questions will be answered here
Do you ship overseas?
Yes, we ship all over the world and free Shipping . We have warehouses in the United States, Singapore and the Germany
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
where is your company?
Our company is located in Singapore,We run discounts and promotions all year, so stay tuned for exclusive deals.
Can l change my shipping address?
To change your shipping address, please contact us and include your order number and correct address.
Once the order ships, we can no longer change the address. You will have to contact the shipping company directly. If this is the case, contact our support team and, they will assist you.
My order status has not been updated for a long time
Some product contains a large-capacity battery and will be randomly inspected by customs or airline. If you find that the order track has not been updated, you can contact us to get the latest order status.
Where can l track my order?
An email with the tracking information and a link to monitor the progress of your shipment will be sent to you once your order has been dispatched.
Can l cancel my order?
All cancelation requests must be made asap. Once you've received the e-mail stating your order has shipped, it can no longer be canceled.
To submit a cancellation request, please e-mail bruceleea1996@gmail.com, contact us through chat or social media. Please include your order number and name.
How do l proceed with my returning my order?
We have a 30-day money back guarantee, which means you have 30 days to request a return.
Read more about our refund policy here
What do l do if my shipment arrived damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
What payment methods do you accept?
For the convenience of both local and international customers, we accept secure payment methods including Paypal, Credit Cards and Debit Cards. Additionally, we also offer alternative payment options like Klarna, iDEAL, Bancontact, Shop Pay, Google Pay, and Apple Pay.